SaraCums
CUSTOMER CARE
My aim is to provide a high and consistent level of service with a strong focus on both your satisfaction and my own.
To achieve this I will be checking emails and social media periodically most days between 9am and midnight!
Once your order or booking has been received I will email you with confirmation and go into finer details with you.
As I want to resolve any issues you may have as quickly as possible I will ensure all communications are replied to within 24hrs.
As I will treat you with respect, I ask that you are always considerate and polite to me. I will not accept offensive, threatening, inappropriate behaviour or comments. Communication will stop immediately if any of these behaviours are demonstrated.
Should you wish to order from my store, give me positive or negative feedback please do so by using the form below!
RETURNS
Due to nature of business all purchases are NON-RETURNABLE, NON-TRANSFERABLE and NON-REFUNDABLE!
FAQ
Do you provide International delivery?
Yes, I sell worldwide and love knowing I have boys all over the world loving me!
Can I see you in some items?
Once you have purchased an item or items I will email you 1 photo of me in your item's.
Any chance of a sample video or photoset?
No pay no play I'm afraid! I do however, give my loyal subjects and regular buyers treats on occasion!
How do I track my order?
If you have purchased tracking I will email you the tracking code on the day of sending your package. You then enter your code on the relevant Royal Mail website page.
What are your delivery options?
Delivery is ALWAYS via 1st class Royal Mail, unless you have purchased tracking then your package will be sent via Royal Mail Tracked.